The prices indicated are for accommodation (room, bed, etc.) or other services, for the number of people and the selected date(s), unless otherwise stated (packages).
The conversion into the customer's currency is for informational purposes only and is not contractual. Any fees related to the conversion between the hotel’s currency and the customer’s currency (exchange rates, bank charges) are the customer's responsibility.
* Unless included in the price or specifically selected during the reservation, additional services (breakfast, half-board, full board, etc.) are optional and to be paid on-site.
Taxes are included in the price or indicated in the tax breakdown. However, some additional taxes may be charged upon arrival at the hotel, depending on local regulations in effect.
By connecting to the website www.hotel-villakoegui-bayonne.fr, your reservation is made directly with the hotel.
Our establishment has a real-time reservation system that is updated instantly. Thus, once you have validated your reservation, you will receive a confirmation email. We kindly ask you to print the reservation confirmation you will receive by email. It will be requested by the hotel upon check-in.
Hotel Villa KOEGUI may change the rates of the different rooms at any time without it affecting the customer, who will be charged the rate in effect on the day of the reservation, unless there are changes in the applicable taxes or the introduction of new taxes.
To reserve one or more rooms, you must provide your credit card details.
The pre-authorization procedure involves a guarantee for an estimated amount of the stay and authorizes payment based on the Client’s actual expenses up to the authorized amount. Only the actual invoice amount will be debited at the end of the stay.
The authorization request includes the reservation amount (or remaining amount if partially prepaid) and a fixed amount to cover potential additional expenses (e.g., breakfast not included, restaurant, bar, city tax, etc.).
The authorization is not an immediate debit but a reserve for future payment, authorized by the Client's bank, temporarily reducing the credit card limit. In rare cases, the authorization request may appear as a pending charge.
Once the authorization is confirmed by the bank, at the end of the stay, the hotel sends a debit request to the bank for the invoice amount.
When the authorization request has been activated and confirmed by the bank, at the end of the stay, the Establishment sends the Client's bank a debit request corresponding to the invoice amount:
In some Establishments, the currency used by the Establishment for the invoice may differ from the one used for the authorization request. In this case, the amount actually debited may also differ from the amount of the authorization request due to possible fluctuations in exchange rates between the date of the authorization request and the invoice date.
In rare cases, the authorization request may result in a debit by the Client's bank before the actual debit is processed. In this case, the debit will not occur twice. The balance, if in the Client's favor, will be automatically credited back to the Client by the bank.
If the Client, on the Establishment's proposal, has chosen to prepay for their entire stay upon arrival, any additional expenses within the Establishment cannot be added to the room account and will need to be paid directly at the time of consumption.
If the reservation is canceled after the authorization request has been activated, a cancellation request for the authorization will automatically be sent to the bank of the cardholder. In rare cases, this cancellation may appear as a refund.
It should be noted that the consideration of the release of the pre-authorized amount (or refund) usually takes twenty-four (24) to forty-eight (48) hours, but the delay may extend to seven (7) business days or more, depending on the cardholder's bank.
Hotel Villa KOEGUI Hotel is open 24/7.
The reservation officially begins at 3:00 PM on the day of the client's arrival and ends at 12:00 PM on the day of departure.
Early Check-in – Late Check-out: Subject to availability, the Client can request to access their room before 3:00 PM on the arrival day or keep the room until 4:00 PM on the departure day. This service can be requested on-site or upon request, for an additional fee and subject to availability. Feel free to contact us at the following address: contact@villakoegui-bayonne.fr
Our hotel does not accept pets.
See functioning WBE
On the HOTELS website, clients have the option to create a Club account.
Through said account, clients can:
For Accommodation Services (room reservations within an Establishment or other types of accommodation), the Client is reminded that they do not have the right of withdrawal provided in Article L. 221-18 of the Consumer Code, in accordance with Article L. 221-28, paragraph 12 of the Consumer Code, which excludes this right for contracts related to accommodation services that must be provided on a specific date or period.
For each Service reservation, the Specific Terms will specify the conditions for cancellation and/or modification of the reservation.
Prepaid reservations cannot be modified and/or cancelled. Prepaid amounts are non-refundable. This will be stated in the Specific Terms.
Where the Specific Terms allow it:
In the event of interruption of a Service by the Client, the full agreed price will be charged. For prepaid reservations, no refund will be given.
In the case of Accommodation Services, unless otherwise expressly stated in the Specific Terms, the Client must leave the room before the indicated check-out time (12:00 PM on the last day of the reservation). Late check-out exceptions apply.
When the Client has booked a flexible night (with modification possibility), they can change the date or type of room up to 72 hours before their stay, subject to availability. The rate charged will be the current rate at the time of modification, and a new quote will be provided to the Client to confirm the new rate.
A safe is provided in each room. The hotel is not responsible for theft, loss, or damage to personal belongings during the stay.
The client must inform the establishment of any damage they cause. They are responsible for all damages caused and agree to bear the costs of restoring the premises if necessary.
The hotel reserves the right to charge the credit card provided during booking for any extras or unreported services at check-out.
"Neither party will be held responsible for failure to perform its obligations due to force majeure. Force majeure suspends the obligations of both parties, with each party bearing the costs arising from it. Force majeure cases include those recognized by the courts (strikes, attacks, deaths, etc.). If the force majeure event lasts more than 30 days, either party may terminate the agreement without compensation.In case of force majeure or other exceptional events preventing the Service from being provided, the Establishment may relocate the Client to a similar establishment or offer another equivalent service, with prior consent from the Client.In case of relocation, the choice of establishment will be made by the hotel itself. The costs of relocation will be covered by the hotel, unless due to force majeure as detailed above."
The submission of required banking information and the acceptance of these General Conditions and Specific Terms electronically constitutes an electronic contract between the parties, serving as proof of the reservation and the amounts due for it.
he General Conditions and Specific Terms express the full obligations of the parties. No other conditions communicated by the Client will be integrated.
If there is a contradiction between the Specific Terms and General Conditions, the Specific Terms will apply.
The official language is French. In case of a translation dispute, the French version prevails.
When the Client uses the website, including when making a reservation, Villa KOEGUI Hotels process personal data as described in the ""Privacy Policy.""T
he Client is informed on each data collection form whether the information is mandatory or optional. Failure to provide mandatory information may prevent the hotel from processing the reservation.
The collected information is intended for Villa KOEGUI Hotels, its entities, partners, and service providers (including online payment providers) for executing the reservation or taking pre-contractual measures. Once the necessary data protection measures are in place, data may be transferred outside of Europe to countries without equivalent data protection.
The Client has the right to exercise their rights under applicable data protection laws, as detailed in the "Privacy Policy."